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UK Shipping Guide 🇬🇧

🇬🇧 UK Shipping Guide – Heiwa Slipper

Ships from Tokyo via DHL Express ✈️ (3–5 business days to UK)
VAT & duties (20% + DHL fee) are collected online by DHL before delivery via secure SMS/email link.

💡 Quick tip for UK customers

UK VAT (20%) applies to all imports from Japan. With orders placed on our website (DAP), DHL collects VAT before delivery and adds a handling fee (typically £11–£20). If you purchase on Etsy, VAT is charged at checkout by Etsy → no DHL handling fee. For 1 pair, Etsy can be cheaper; for 2+ pairs, our store is often better (free shipping/discounts).

🛍 Buy on Etsy (VAT at checkout) 🛒 Shop on our store

Note: Etsy prices may be slightly higher due to marketplace fees.

🚚 Shipping basics

  • Carrier: DHL Express
  • Flat rate: $18 USD (≈ £15) per order
  • Free shipping: orders over $85 USD (≈ £75)
  • Dispatch: daily (except Wed, Sun & Japanese national holidays)

📍 Remote Area: DHL surcharge may apply. 📦 DHL cannot deliver to P.O. boxes. 🌱 CO₂ offset supported for all parcels.

💶 Taxes & duties (UK)

  • VAT (20%): applies to all imports from Japan; collected online by DHL before delivery.
  • DHL handling fee: typically £11–£20 for advancing VAT.
  • Customs duty: usually 0% for orders under £135; above that, a small duty may apply depending on materials.
🧾 Etsy collects VAT at checkout → no DHL handling fee later.

📊 Our Store vs. Etsy (at a glance)

Option What you pay
Our Store (DAP) + DHL VAT 20% paid online before delivery + DHL handling fee (£11–£20)
Etsy VAT charged at checkout → no DHL handling fee

↩️ Returns (summary)

  • Items must be unused, in original condition/packaging.
  • Size/fit returns: customer pays return shipping.
  • Sale items: non-refundable.
  • Defective or damaged items → please contact us for assistance.

Full details: Refund Policy

📏 Sizes (unisex, indoor use)

  • Medium – U.S. 7–7.5 (UK 6–6.5 / ≈25 cm)
  • Large – U.S. 9–9.5 (UK 8–8.5 / ≈27 cm)
  • XL – U.S. 11–12 (UK 10–11 / ≈29 cm)

More details: Sizing Guide

🩶 About Heiwa Slipper

Japanese house shoes (tatami & denim)

We craft Japanese house shoes designed for clean floors and comfort—rooted in omotenashi. Explore our tatami line and denim styles.

“Heiwa” means peace. Each pair is a small bridge between cultures 🌿

Japanese tatami / denim house shoes – Heiwa Slipper
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Denim collection

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Collections

Blog posts

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