💳 What may be charged?

Orders are shipped from Japan. Depending on the destination, the recipient may need to pay:

• Import VAT, GST or sales tax
• Customs duty
• A postal or carrier customs-handling fee

Unless specifically stated at checkout, these charges are not included in your order total.

📮 EMS / Postal Shipping Available by Request

We are gradually reintroducing EMS shipping to selected countries while updating our delivery system to reflect recent changes in import rules and carrier procedures.

EMS is not yet shown as a standard checkout option. If you would prefer EMS, please contact us before ordering or shortly after placing your order. We will check availability for your destination and let you know whether any shipping adjustment is required.

🇪🇺 European Union

For most EU orders, import VAT, a temporary customs duty, and a postal or carrier handling fee may be collected before or upon delivery.

From July 1, 2026: a temporary €3 customs duty generally applies to low-value imports of up to €150. More than one €3 charge may apply if the parcel contains items under different customs classifications.

🇮🇹 Italy example

Italy normally applies 22% import VAT.

For a typical one-pair order totalling approximately €60–65 including shipping, the amount collected on import may be approximately:

€18–30

🇺🇸 United States

Low-value commercial imports are not currently automatically duty-free. For a typical Heiwa Slipper order sent by DHL:

🇨🇦 Canada

Japan-origin products may qualify for reduced or zero customs duty under CPTPP. However, Canadian GST/HST and a carrier customs-handling fee may still be charged.

For a typical order totaling around C$100, the amount collected on import may be approximately:

C$15–35

📧 How will I pay?

The delivery carrier or local postal service may contact you by email, SMS, telephone, online tracking or a delivery notice. Please respond promptly to avoid delays or return of the parcel.