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HeiwaSlipper | Verzendinformatie & Shipping Guide voor EU-klanten🇳🇱

📦 Verzendinformatie / Shipping Information – HeiwaSlipper

DHL Express $18 · Gratis verzending vanaf $85 · 2 paar = $5 korting · 🌱 CO₂-neutraal
⚠️ Belangrijk (Nederland / EU)

Wij verzenden via DHL Express vanuit Japan. BTW (21%), eventuele invoerrechten en DHL-afhandelingskosten worden bij aflevering in rekening gebracht – ten laste van de ontvanger.

DHL stuurt doorgaans vooraf een e-mail met het te betalen bedrag, zodat u online kunt betalen en vertragingen kunt voorkomen.

🚚 Verzendkosten

  • DHL Express: vast tarief $18 USD (~€17)
  • Gratis verzending vanaf $85 USD
  • Dagelijkse verzending behalve woensdag, zondag & Japanse feestdagen

📍 Afgelegen gebied: toeslag mogelijk. DHL levert niet aan postbussen.

🌱 Wij compenseren CO₂ voor elke zending.

📧 DHL On-Demand Delivery (ODD)

DHL stuurt doorgaans vooraf een melding zodat u online kunt betalen en vertragingen kunt voorkomen.

🩶 Over ons

Heiwa Slipper is een Japanse webshop voor handgemaakte pantoffels. „Heiwa" betekent vrede – onze pantoffels zijn een kleine brug tussen culturen, met dagelijkse omotenashi.

📏 Maatgids
  • Maten in het Japanse systeem (cm), gebaseerd op de binnenzoollengte.
  • Zie onze maatconversietabel (inclusief US-maten).
  • Brede voet → kies een halve maat groter.
  • De meeste modellen zijn niet machinewasbaar; gebruik binnenshuis.
💡 Twijfels over de maat? Neem contact op, wij helpen graag.
❓ FAQ
  • Levertijd? DHL Express is snel en betrouwbaar. Doorlooptijden variëren; controleer uw trackinglink.
  • Tracking? Een DHL-trackinglink wordt na verzending verstrekt.
  • Retourneren? Zie ons retourbeleid.
⚠️ Important (Netherlands / EU)

We ship via DHL Express from Japan. VAT (21%), any applicable customs duty, and a DHL handling fee are charged on delivery – payable by the recipient.

DHL usually emails amounts due in advance so you can pre-pay online and avoid delivery delays.

🚚 Shipping Costs

  • DHL Express: flat $18 USD (~€17)
  • Free shipping on orders over $85 USD
  • Daily dispatch except Wednesdays, Sundays & Japanese national holidays

📍 Remote Area: surcharge may apply. DHL does not deliver to P.O. boxes.

🌱 We offset CO₂ for every shipment.

📧 DHL On-Demand Delivery (ODD)

DHL usually emails amounts due in advance so you can pre-pay online and avoid delivery delays.

🩶 About us

Heiwa Slipper is a Japanese webshop for handmade indoor slippers. "Heiwa" means peace – our slippers are a small bridge between cultures, with daily omotenashi.

📏 Size Guide
  • Sizes follow the Japanese system (cm), referring to insole length.
  • Check our conversion chart (includes US sizes).
  • Wide feet → choose half-size up.
  • Most models are not machine washable; indoor use recommended.
💡 Unsure about sizing? Contact us and we'll help.
❓ FAQ
  • Delivery time? DHL Express is fast and reliable. Transit times vary; check your tracking link.
  • Tracking? A DHL tracking link is provided after dispatch.
  • Returns? Please see our Return Policy.
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