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USA Shipping & Duties Guide 🇺🇸 Heiwa Slipper

🚨 Important for U.S. orders

All shipments to the USA now have import duty + courier fees 📦 These extra fees can even be higher than the duty itself.

To avoid surprise charges, we recommend DDP shipping ✅

With DDP, we handle duties & fees in advance, so you pay nothing at delivery.

👉 If you’d like DDP, just add the DDP fee at checkout together with your order.

Quick Summary 🇺🇸

Heiwa Slippers ship from Tokyo via DHL ($18 flat, free over $85).

⚠️ All orders face U.S. duties: ≈ 15~20% + DHL fee

⚠️ Duties are non-refundable.

📦 Orders cannot be cancelled once shipped.

💡 In some cases, DHL’s clearance & collection fees may exceed the duty amount.

✅ Best value: 2 pairs = $5 off + free shipping.

🇯🇵 Made in Japan: All Heiwa Slipper products are made in Japan and shipped directly from Tokyo via DHL Express. We do not handle products manufactured in other countries.

Shipping Information (USA)

Due to recent U.S. customs rule changes, all shipments from Japan to the U.S. are now subject to import duties. Please choose DDP (duties prepaid) or Standard DHL delivery (you pay duties to DHL online before delivery).

  • 📦 DHL Express flat rate: $18
  • 🚚 Free shipping: orders over $85
  • 📅 Dispatch: daily via DHL (except Wednesdays, Sundays, and Japanese public holidays)
  • 📍 Remote areas: If DHL classifies your address as a “remote area,” an extra charge may apply (we’ll contact you after checkout).
  • 📮 PO boxes: DHL cannot deliver to PO boxes in the U.S.
  • 🌱 Carbon-neutral shipping: We support CO₂ offset for all parcels.

Why are duties charged now? ❗️🇺🇸

  • Rule change: The former de minimis exemption ended → all imports are subject to duty/fees.
  • Default principle: With standard delivery, recipients usually pay duties/fees to DHL via an email/SMS link before delivery.
  • What is DDP? We pre-pay duties/fees to U.S. customs via DHL so nothing is due at delivery.
  • Low-value items: Carrier processing is a fixed fee, so it can look larger than duty itself (duty ≈ 15%).

Option A: DDP — prepaid duties ✅💳

  • We collect a DDP fee and pay U.S. duties/taxes on your behalf via DHL.
  • Tiered fee guideline: $32 (1 pair) / $45 (2 pairs) / $55 (3+ pairs)
  • Free shipping when subtotal (after discounts) is $85+.
  • Returns: Duties/taxes/DDP fees already paid to DHL/customs are non-refundable.

➕ Add DDP fee to cart Select the fee by order size: $32 (1 pair) / $45 (2 pairs) / $55 (3+ pairs).

Option B: Standard DHL delivery — pay duties to DHL 🧾🚚

  • Main carrier for the U.S.: DHL Express.
  • DHL sends an email/SMS link to pay duties/fees online before delivery (no cash at the door).
  • In many cases, DHL’s U.S.-side processing fees for Standard Delivery are lower than Japan-side DDP handling fees, but the total cost depends on order value and U.S. customs duties.
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