SHIPPING

🌏 Global Shipping Guide

Flat DHL $20 · Free $80+ · 2 pairs = $5 off · Carbon-neutral shipping

📦 Common shipping policy

  • Carrier: DHL Express worldwide
  • Flat rate: $20 USD per order
  • Free shipping: orders over $80 USD
  • Discount: 2 pairs = $5 off (our store only)
  • Dispatch: daily, except Wednesday, Saturday, Sunday & Japanese national holidays
  • Origin: All products ship from Tokyo, Japan 🇯🇵
🌱 Carbon-neutral shipping: CO₂ offset supported for all parcels.
📍 Remote areas: DHL surcharge may apply.
📦 DHL cannot deliver to P.O. boxes in many countries.

🏷️ VAT / GST

Our online store does not collect VAT or GST at checkout. In VAT/GST regions, customers pay these taxes on delivery to DHL (plus any disbursement/handling fee).

DHL usually sends an advance email notification with the amount due, so you can pre-pay online and avoid delivery delays.

❓ Global FAQs & Notes

🧧 Duties & carrier options
Duties/taxes may apply depending on destination. Remote-area surcharges may apply. See your country guide for specifics.
↩️ Returns & refunds
  • Duties, taxes, and DHL fees are non-refundable once paid.
  • Size-related returns: outbound & return shipping are the customer's responsibility.
  • Defects / wrong items: handled per our Returns Policy.
🚚 Carriers & delivery notes
  • DHL Express is our default international carrier.
  • EMS availability varies; to the U.S. we use DHL only.
  • DHL typically cannot deliver to P.O. boxes.

🌍 Country-specific guides

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Denim collection

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  • More Than Slippers: The Japanese Ritual of Changing Shoes

    Mere end hjemmesko: Det japanske ritual med at ...

    I Japan sker der hver morgen noget lille men kraftfuldt ved hoveddøren. At tage skoene af er ikke blot en vane — det er et stille ritual, der skaber en...

    Mere end hjemmesko: Det japanske ritual med at ...

    I Japan sker der hver morgen noget lille men kraftfuldt ved hoveddøren. At tage skoene af er ikke blot en vane — det er et stille ritual, der skaber en...

  • The Science of Tatami Scent: What Research Says About Igusa

    The Science of Tatami Scent: What Research Says...

    The Science of Tatami: What's Actually Been Measured About Igusa's Scent If you've ever stepped into a tatami room and felt your shoulders drop a little, scent may be part...

    The Science of Tatami Scent: What Research Says...

    The Science of Tatami: What's Actually Been Measured About Igusa's Scent If you've ever stepped into a tatami room and felt your shoulders drop a little, scent may be part...

  • Why We Love Up-cycling

    Why We Love Up-cycling

    Why We Love Up-cycling upcycle / zero waste / handmade A Quiet Way to Make Things Last At Heiwa Slipper, we sometimes use up-cycled materials — small pieces of knit,...

    Why We Love Up-cycling

    Why We Love Up-cycling upcycle / zero waste / handmade A Quiet Way to Make Things Last At Heiwa Slipper, we sometimes use up-cycled materials — small pieces of knit,...

  • The Story of Japanese Denim – From Tradition to Craftsmanship

    The Story of Japanese Denim – From Tradition to...

    🇯🇵 The Story of Japanese Denim – From Tradition to Craftsmanship Japanese denim is more than just fabric — it’s a reflection of craftsmanship, patience, and cultural heritage. Let’s take...

    The Story of Japanese Denim – From Tradition to...

    🇯🇵 The Story of Japanese Denim – From Tradition to Craftsmanship Japanese denim is more than just fabric — it’s a reflection of craftsmanship, patience, and cultural heritage. Let’s take...

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