DHL Shipping / About shipping

Please note that orders placed after 9:00 AM on December 28th (JST) will begin shipping on January 6th (JST).

＊Please be informed that our office is closed on Wednesdays, Saturdays, Sundays, and national holidays (Japan Standard Time). For shipments to DHL remote areas or PO Boxes, we will use the EMS service. Please understand that delivery times may be longer than usual for these destinations. To verify if your address is considered a remote area, kindly contact your local DHL office.

Shipping

  • DHL Express shipping worldwide: $18 flat rate.
  • Free shipping on orders over $70.
  • We ship worldwide via DHL daily, except Wednesdays, Sundays, and Japanese holidays.
  • If the delivery address is a DHL remote area, it will be shipped via EMS (no additional charges, but it might take longer than DHL).
  • DHL does not deliver to P.O. boxes.
  • Customs duties, taxes, and VAT are the customer's responsibility. In the EU, DHL may require VAT prepayment fees. Please check with your local DHL office for details.
  • There might be slight delays during busy periods like holidays.
  • We support offsetting the carbon dioxide (CO2) emissions from delivered packages.

📢  When will it arrive?

Find an estimate for your delivery days here. enter your postal code.

DHL Express schedule.
＊We ship daily from Tokyo, excluding Sundays/Wednesdays.
Recent US urban deliveries took 4-5 days.
Note: Remote areas like suburbs might face delays due to service availability. 

DHL Express:
Enter Japan's postal code 1510066 in the "From" field, your postal code in the "To" field. Choose "Box 2, 0.5kg" in the package section. If "Remote Area Delivery" appears when you click "Details," expect possible delivery delays.

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Examples from order to arrival

    ＊About customs, sales taxes, VAT etc.

    Products shipped from Japan may be subject to customs and other taxes in your country . The customer shall agree to bear any and all such costs.

    Our company’s offices are located in Tokyo, Japan. And our products are shipped from the same location. If you have any inquiries regarding shipping, please contact us 

    We supporting with “Offset” by Shopify.

    We support offset the carbon dioxide (CO2) emissions from the shipments that we deliver.

    Offset uses industry models to determine the amount of CO2 that is released into the atmosphere for each shipment, and then we fund an amount per shipment to offset those emissions.

    The funds are used to purchase carbon credits, which offset your emissions through deforestation protection projects.

    Please note:

    Our shipping is done at no extra charge. However, any customs duties or other taxes on foreign imported goods applied to purchases are to be handled by the customer. As a result, you may be invoiced for these fees and charges by your shipping operator.

    Please be aware that shipping in peak seasons, such as Christmas, may take longer than usual.

    Shipping may be delayed due to issues at customs in your country.

    We appreciate your understanding.

    About customs, sales taxes, VAT etc.

    Products shipped from Japan may be subject to customs and other taxes in your country. The customer shall agree to bear any and all such costs.

    Please be aware that it is your responsibility to provide any documentation deemed necessary to your country’s customs office.

    About refunds

    We are concerned, above all else, to ensure that you are happy with your purchase, so you are able to request refunds for items if you are dissatisfied with the product.

    Requests for refunds must, however, be made within 7 days of the date you receive the product.

    Before returning the product, please send us an email (heiwaslipper@gmail.com) detailing the product you wish to return, and the reason for doing so.

    All products must be in the same condition as they were when you first received them.

    You cannot refund products which you have used.

    We are unable to refund the cost of postage. When you return products, please pay any postal costs yourself.

    As we stock many unique items, it is difficult for us to provide an identical item. As a result, we are unable to exchange returned items.

     

    Please contact us if there is something.
    Thank you very much.

    Please note that our response will be sent to the email address heiwaslipper@gmail.com. Please ensure that you can receive emails at this address. We also welcome any questions you may have via chat.