☆︎ REVIEW

SHIPPING

🌏 Global Shipping Guide

Flat DHL $18 · Free $85+ · 2 pairs = $5 off · Carbon-neutral shipping

📦 Common shipping policy

  • Carrier: DHL Express worldwide
  • Flat rate: $18 USD per order
  • Free shipping: orders over $85 USD
  • Discount: 2 pairs = $5 off (our store only)
  • Dispatch: daily, except Wednesday, Sunday & Japanese national holidays
  • Origin: All products ship from Tokyo, Japan 🇯🇵
🌱 Carbon-neutral shipping: CO₂ offset supported for all parcels.
📍 Remote areas: DHL surcharge may apply.
📦 DHL cannot deliver to P.O. boxes in many countries.

🏷️ VAT / GST

Our online store does not collect VAT or GST at checkout. In VAT/GST regions, customers pay these taxes on delivery to DHL (plus any disbursement/handling fee).

💡 Ordering via Etsy (when it helps)

If you order via Etsy:

  • EU / UK / SG: VAT/GST is collected at checkout → no extra DHL tax payment at delivery.
  • Canada & US: Taxes are not collected at checkout on Etsy either → DHL will request payment on delivery.

⚠️ Etsy prices are slightly higher (platform fees included). Free shipping & multi-pair discounts apply only on our store.

❓ Global FAQs & Notes

🧾 Duties & carrier options
Duties/taxes may apply depending on destination. Remote-area surcharges may apply. See your country guide for specifics.
↩️ Returns & refunds
  • Duties, taxes, and DHL fees are non-refundable once paid.
  • Size-related returns: outbound & return shipping are the customer’s responsibility.
  • Defects / wrong items: handled per our Returns Policy.
🚚 Carriers & delivery notes
  • DHL Express is our default international carrier.
  • EMS availability varies; to the U.S. we use DHL only.
  • DHL typically cannot deliver to P.O. boxes.

🌍 Country-specific guides

🇺🇸 USA 🇩🇪 Germany 🇳🇱 Netherlands 🇫🇷 France 🇮🇹 Italy 🇨🇦 Canada 🇳🇴 Norway 🇨🇭 Switzerland 🇦🇺 Australia 🇳🇿 New Zealand 🇬🇧 UK
Carbon-neutral shipping on all orders
3446kg
shipping emissions removed
That's like...
8822
miles driven by an average gasoline-powered car
We fund innovations in...
Soil
Forest
Carbon-neutral shipping on all orders
3446kg
shipping emissions removed
That's like...
8822
miles driven by an average gasoline-powered car
We fund innovations in...
Soil
Forest

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