⚠️ For U.S. Customers: Important Update on Customs Fees
August 25, 2025, 1:00 PM JST Update
Important Notice for Our U.S. Customers 🇺🇸
We are temporarily halting all shipments to the United States. This is due to new U.S. tariff rules that have caused confusion and unclear procedures from shipping companies and customs.
We are taking this step to prevent any unexpected costs or issues for you. We apologize for the inconvenience and will resume U.S. shipping as soon as the situation is clear. Thank you for your patience! 🙏
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⚠️ For U.S. Customers: Important Update on Customs Fees
Thank you for your continued support of Heiwa Slipper.
We would like to inform you that the U.S. government has changed its customs rules. Effective August 29, 2025, all packages arriving in the U.S. will be subject to customs duties and fees.
While orders under $800 were previously exempt, from this date forward, customs duties and brokerage fees will be the customer's responsibility, regardless of the order value.
The new customs rules are highly unpredictable and difficult to foresee. However, we have confirmed with DHL in Japan that the changes will be applied starting on August 29, 2025.
Under this new system, we are concerned that even our low-priced products may incur 15-27.5% in customs duties from Japan, plus a high possibility of an additional $20-30 USD in brokerage fees from the international shipping company.
This is a proactive notice based on our experience when the EU began collecting VAT, which caused unexpected additional costs and confusion for customers.
We sincerely wish to deliver our products to you with peace of mind. However, we are concerned that the new duties and fees may cause confusion among U.S. Customs, DHL, and our customers. To avoid causing any inconvenience, we may temporarily suspend shipping to the U.S. until the situation becomes clearer.
Despite these challenges, we will continue to monitor the situation and sincerely hope to offer the charm of our Japanese indoor slippers to our U.S. customers in a way that minimizes price increases and new burdens.
For those who wish to place an order without customs duties and fees:
If you would like to receive your items without these additional charges, we strongly recommend placing your order by 1:00 PM JST on Monday, August 25. This timeframe accounts for the shipping duration from Tokyo to the U.S. before the new rules take effect.
We will continue to put our heart into creating and delivering products that you will love.
Sincerely,
Heiwa Slipper
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