☆︎ REVIEW

SHIPPING

🌏 Global Shipping Guide

Flat DHL $18 · Free $85+ · 2 pairs = $5 off · Carbon-neutral shipping

📦 Common shipping policy

  • Carrier: DHL Express worldwide
  • Flat rate: $18 USD per order
  • Free shipping: orders over $85 USD
  • Discount: 2 pairs = $5 off (our store only)
  • Dispatch: daily, except Wednesday, Sunday & Japanese national holidays
  • Origin: All products ship from Tokyo, Japan 🇯🇵
🌱 Carbon-neutral shipping: CO₂ offset supported for all parcels.
📍 Remote areas: DHL surcharge may apply.
📦 DHL cannot deliver to P.O. boxes in many countries.

🏷️ VAT / GST

Our online store does not collect VAT or GST at checkout. In VAT/GST regions, customers pay these taxes on delivery to DHL (plus any disbursement/handling fee).

💡 Ordering via Etsy (when it helps)

If you order via Etsy:

  • EU / UK / SG: VAT/GST is collected at checkout → no extra DHL tax payment at delivery.
  • Canada & US: Taxes are not collected at checkout on Etsy either → DHL will request payment on delivery.

⚠️ Etsy prices are slightly higher (platform fees included). Free shipping & multi-pair discounts apply only on our store.

❓ Global FAQs & Notes

🧾 Duties & carrier options
Duties/taxes may apply depending on destination. Remote-area surcharges may apply. See your country guide for specifics.
↩️ Returns & refunds
  • Duties, taxes, and DHL fees are non-refundable once paid.
  • Size-related returns: outbound & return shipping are the customer’s responsibility.
  • Defects / wrong items: handled per our Returns Policy.
🚚 Carriers & delivery notes
  • DHL Express is our default international carrier.
  • EMS availability varies; to the U.S. we use DHL only.
  • DHL typically cannot deliver to P.O. boxes.

🌍 Country-specific guides

🇺🇸 USA 🇩🇪 Germany 🇳🇱 Netherlands 🇫🇷 France 🇮🇹 Italy 🇨🇦 Canada 🇳🇴 Norway 🇨🇭 Switzerland 🇦🇺 Australia 🇳🇿 New Zealand 🇬🇧 UK
Carbon-neutral shipping on all orders
3554kg
shipping emissions removed
That's like...
9098
miles driven by an average gasoline-powered car
We fund innovations in...
Soil
Forest
Carbon-neutral shipping on all orders
3554kg
shipping emissions removed
That's like...
9098
miles driven by an average gasoline-powered car
We fund innovations in...
Soil
Forest

Denim collection

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  • Made in Japan, with Heart

    Made in Japan, with Heart

    Handmade in Japan, each pair of Heiwa Slippers is created with calm attention and care. A quiet craft that connects maker, material, and the comfort of everyday life.

    Made in Japan, with Heart

    Handmade in Japan, each pair of Heiwa Slippers is created with calm attention and care. A quiet craft that connects maker, material, and the comfort of everyday life.

  • What “Heiwa” Means – The Quiet Spirit Behind Our Slippers

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    🌿 What “Heiwa” Means In Japanese, the word Heiwa (平和) means peace — not just the absence of conflict, but a deeper sense of calm and balance in everyday life....

    What “Heiwa” Means – The Quiet Spirit Behind Ou...

    🌿 What “Heiwa” Means In Japanese, the word Heiwa (平和) means peace — not just the absence of conflict, but a deeper sense of calm and balance in everyday life....

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